We don’t just “do NPS”, we make sure your NPS is as accurate as your financial statements through trustworthy data collection practices, a deep understanding of loyalty drivers, and an exclusive partnership with Satmetrix.
The questionnaire utilized in our program was developed specifically for credit unions by the co-creators of the Net Promoter Score to help fully understand the multiple drivers of loyalty.
Our unique system for data collection allows us to provide you with detailed, timely , and statistically significant information. We prevent “survey fatique” and other common do-it-yourself errors by leveraging the world-class Satmetrix® NPS platform.
Maintaining a consistent survey methodology across all credit unions results in trustworthy comparisons that provide tremendous insight. At last you can have a reliable loyalty measure & benchmark for your organizational score card.
Our consistent, yet customizable program features:
- Core questions, which are consistent across credit unions for benchmarking
- Email, phone or mail distribution & response collection
- Customization with credit union’s logo and relevant credit union-specific language
- Options to add custom questions (take that out – but still allows for flexibility/customization)
Contact us today to learn more about how our trustworthy data collection and organization-wide NPS® program can help your credit union.