It’s Time for Action
When a member indicates that they are unhappy by giving a detractor score or indicates that they would like to be contacted about their feedback, an alert is sent to the appropriate staff people within the credit union so they can make immediate contact with the member. Often this is the branch manager or another member facing employee. Reports do not get hung up with the management team or slowed down through old-fashioned delivery methods.
Report Highlights Include:
- Immediate accessibility to member feedback and scores
- Detailed reporting by branch, member demographics, time, etc.
- Detailed member commentary
- Full array of dashboards and reporting tools
- Key driver analysis
- Benchmark to and from other credit unions
Contact us today to learn more about our reporting capabilities or schedule a personalized demonstration for your credit union.